Practice policies

Lyte Psychiatry asks you to cancel or reschedule at least 24 hours before your appointment and there is no charge. Cancelling inside 24 hours, or not attending, is billed at $100. Insurance does not cover this fee, so it is billed to you directly whether or not you are insured.

The reason for the policy is simple: an appointment that is cancelled the night before cannot be given to somebody else, and other patients are waiting. We would rather see you than charge you.

For emergencies, sudden illness or circumstances outside your control, contact the clinic to discuss the policy; a fee waiver is not guaranteed. Repeated late cancellations may mean we ask to move to appointments booked closer to the date.

Arriving more than 15 minutes late usually means the visit cannot be completed properly and may need rescheduling, which counts as a late cancellation.

Lyte Psychiatry offers telehealth visits to patients who are physically located in Texas at the time of the visit. You also need a private space and a stable connection, and you must not be driving.

• Confirm that you will be physically located in Texas at the time of your appointment.
• Be somewhere private where you can speak freely. A conversation you have to whisper is not a conversation worth having.
• Do not attend from a moving vehicle, and never while driving.
• Have your camera on. Appearance, movement and affect are genuine clinical information, particularly when assessing medication effects.
• Confirm your current physical address at the start of the visit, so that emergency services can be directed to you if that is ever needed.
• Have your pharmacy details and current medication list to hand.
• If the connection fails, call the clinic. The appropriate next step depends on clinical and other requirements; a phone visit is not guaranteed.

Lyte Psychiatry processes routine refill requests within 48 hours during clinic hours. Request when you have roughly a week of medication left rather than on your last dose.

Lyte Psychiatry's clinic policy requires at least monthly follow-up for controlled-medication prescribing. Medication-specific rules also apply. Contact the clinic before you run out; a request does not guarantee a prescription.

Prescriptions are not issued to people who are not established patients of the practice, and are not continued indefinitely without review.

Use the Lyte Psychiatry client portal for anything about your care. Email and text are not secure and are used only for scheduling and general questions — never for health information.

Portal messages are read during clinic hours and answered within one to two business days. Messages are for brief practical questions; anything that needs clinical judgement needs an appointment, because answering it properly requires the conversation.

Health information may be used or disclosed for care, payment and other legally permitted reasons. Ask which permissions apply to your records and read the Notice of Privacy Practices.

Lyte Psychiatry verifies your benefits before your first appointment and tells you your expected cost in advance. Costs depend on your plan, provider, visit type and deductible; an estimate is not a guarantee of the insurer’s final payment.

A card is kept on file to settle copays, balances after insurance, and late-cancellation fees. Tell us before you book if paying is going to be difficult — a limited number of reduced-rate slots exists, but it is agreed in advance rather than applied afterwards.

If you are in crisis, call or text 988. Call 911 or go to the nearest emergency department in an emergency.

Lyte is an outpatient practice. There is no after-hours on-call service and portal messages are not monitored overnight or at weekends.

If you are in crisis, call or text 988 — the Suicide & Crisis Lifeline, available 24 hours a day. In an emergency, call 911 or go to the nearest emergency department. Do not wait for a reply from the clinic.

Lyte Psychiatry is an outpatient practice. It does not provide inpatient care, crisis or after-hours coverage, medically supervised detox, or intensive outpatient or partial hospitalization programs. Lyte also does not provide ketamine or TMS, formal neuropsychological testing, or court-ordered and forensic evaluations.

Where one of those is what you need, we will say so and help you find it rather than schedule a visit that cannot help.